Air Canada found liable for chatbot’s bad advice on plane tickets
Posted: Wed Feb 21, 2024 4:49 am
See more here:
https://www.canadaforums.ca/2024/02/air ... tbots.html
CBC Vancouver has the story.
CBC/Radio-Canada is a Canadian public broadcast service.
Air Canada has been found liable for a chatbot's bad advice on plane tickets. The airline claimed that the chatbot was responsible for its own actions. However, as Jason Proctor reports, the B.C. The Civil Resolution Tribunal didn't buy that argument, and has ordered Air Canada to compensate a passenger.
https://www.canadaforums.ca/2024/02/air ... tbots.html
CBC Vancouver has the story.
CBC/Radio-Canada is a Canadian public broadcast service.
Air Canada has been found liable for a chatbot's bad advice on plane tickets. The airline claimed that the chatbot was responsible for its own actions. However, as Jason Proctor reports, the B.C. The Civil Resolution Tribunal didn't buy that argument, and has ordered Air Canada to compensate a passenger.